A Safe Haven

This past weekend we had a fabulous family get together!  It was Otto's Grandma's 80th birthday and so I helped organize a mini family reunion so that we could all spend the weekend together!  It was fabulous!  The weather was gorgeous and the company was wonderful.
There was just one little glitch in the weekend.
It was called "A Safe Haven".
That was the name of the place that we stayed.  Don't get me wrong, the place was beautiful!  They own two vacation homes, a cabin and a Bed and Breakfast.  I found their website on the internet and contacted them for a quote.  It was a fabulous price and the pictures of the place looked amazing, so we decided that we would like to stay there!  They had just renovated their vacation homes and even though the outside wasn't much to look at, the inside of the homes were beautiful!  They looked amazing and we had a wonderful time at the vacation homes.
The owners of the establishment, however, were not very professional.  In fact, they treated us so poorly when we were there that I would completely discourage my friends from going there.  From the moment we got there, members of my family were treated very poorly.  One of the owners was very rude and abrupt with them.  I didn't arrive until later and found out that because of a miscommunication between the two owners, they had made incorrect assumptions and that was the source of the poor treatment.  Usually I can overlook a bit of poor customer service, but the way that we were treated was so unprofessional that it completely left a bad taste in my mouth and even though the vacation homes were beautiful, I would never recommend that people stay there because I wouldn't want them to be treated in the same manner that we were treated.  I won't go into detail, but I will have to say that if the owners learn a bit of a lesson on customer service then "A Safe Haven" would be a fabulous place to stay in the Crowsnest Pass, however, until then I would not return and stay at "A Safe Haven".
Just thought you might like to know!